Last updated: October 20, 2026
This Shipping Policy explains where we deliver, how long orders take, what shipping costs and what happens if something goes wrong in transit. It applies to purchases made on peelerie.com, operated by Peelerie LLC, and should be read with our Refund Policy and Terms of Service.
1. Where we deliver
We currently deliver only to addresses in the United States. International shipping is not available at this time; when it returns, this policy will be updated before international orders are accepted.
Some services cannot deliver to every address, for example P.O. boxes or military (APO/FPO) addresses. The services available for your address are shown at checkout.
2. Order processing
Orders are dispatched within 7 business days. Orders placed before 2:00 PM Eastern Time on a business day are processed from that day; orders placed later, or on weekends and US public holidays, are processed from the next business day.
Orders are subject to payment authorization, availability and, for orders of $1,000 or more paid by card, Apple Pay or Google Pay, identity verification before dispatch (see section 9). An order confirmation email confirms that we received your order; it does not guarantee that the order has been accepted for fulfillment.
If we cannot dispatch your order within the time stated, we will tell you before that time runs out, give you a revised dispatch date, and let you choose between waiting and cancelling for a full refund. If we cannot give a revised date, or cannot meet it, we cancel the order and refund you in full unless you tell us you would prefer to wait.
3. Shipping options and costs
| Service | Order value | Cost |
|---|---|---|
| Standard | $70 or more | Free |
| Standard | Below $70 | $4 |
| Express | Any eligible order | $15 |
The cost for your order is shown at checkout before you pay. The $70 threshold is based on the value of the merchandise after discounts; taxes and shipping do not count toward it. Express refers to the delivery service once your order is dispatched; it does not shorten processing time.
4. Insurance
Every shipment is insured for its full value until it is delivered.
5. Delivery estimates
Delivery estimates depend on the service selected, processing time and carrier performance. Unless we expressly guarantee a delivery date in writing, delivery dates are estimates. Deliveries can take longer around holidays, in severe weather or during carrier disruptions. If your shipment seems delayed, contact us with your order number and we will help.
6. Tracking
When your order ships, we email you a shipping confirmation with tracking details. Tracking updates come from the carrier and can take some time to appear. If tracking is unavailable or shows a problem, email hello@peelerie.com.
7. Address accuracy and changes
Please check your name, address, apartment or unit number, ZIP code and contact details before placing your order. If you notice a mistake, email hello@peelerie.com immediately. We will do our best to correct the address before dispatch, but cannot guarantee changes once an order has been handed to the carrier. If a parcel comes back to us because of an incorrect address, we will contact you; reshipping may be charged if the error was in the address you provided.
8. Lost, stolen or damaged shipments
If tracking shows a parcel as lost, delayed or delivered incorrectly, or if it arrives damaged, contact hello@peelerie.com with your order number, and photographs where relevant. Please keep the packaging. We will investigate with the carrier and, where the loss or damage happened in transit, replace or refund the item. A parcel remains our responsibility until it is delivered to you. If a parcel is marked delivered but you cannot find it, please check with neighbors and building reception first, then contact us so we can open a claim.
9. Orders of $1,000 or more
To protect you and us against card fraud, orders totaling $1,000 or more are verified before they are dispatched, as described in our Terms of Service and on our Order Verification page. Orders paid over time with Affirm or Klarna are not included, because those providers verify the buyer themselves. The 7-business-day dispatch time starts once verification is complete. If an order cannot be verified, we cancel it and refund the full amount.
10. Split shipments and availability
If an order contains several pieces, they may ship separately, each with its own tracking. If an item becomes unavailable after you order, we will contact you with the options, which include a refund for that item.
11. Cancellations and changes
To change or cancel an order, email hello@peelerie.com as soon as possible. We will do our best to accommodate requests before dispatch. Once an order has shipped, our Refund Policy applies.
12. Events outside our control
Severe weather, natural disasters, carrier interruptions and similar events can delay deliveries. We will keep you informed of material delays. This does not affect your rights if an order cannot be delivered.
13. Contact us
Peelerie LLC
Email: hello@peelerie.com
Telephone: +1 (929) 900-5607, Monday to Friday, 10:30 AM to 6:00 PM Eastern Time
Mailing address: 15 W 47th St., New York, NY 10036, USA
14. Changes to this policy
We may update this policy to reflect changes to our shipping services or the law. The current version is published on peelerie.com. Changes do not affect orders already placed.