Refund policy
Returns and exchanges
Peelerie accepts returns within 14 days of the delivery date, from every country we ship to. Loose diamonds carry a 3-day return window.
Items must be unworn and undamaged, and returned in their original boxes with all certificates and documentation. Items showing scratches or other signs of wear do not qualify for a refund. Special orders and custom pieces are non-refundable.
Original shipping charges are not refunded. Return shipping is prepaid by the customer. We do not accept C.O.D. deliveries.
Start your return
Email hello@peelerie.com before sending anything back. Include your name, order number and the item you wish to return, and we will send you return instructions and confirm the return address.
Returns sent without contacting us first may be delayed, as we have no way to match an unannounced parcel to your order.
International returns
Returns are accepted from all destinations. Return shipping is arranged and paid for by the customer, and the package must be insured for the full purchase value. Mark the parcel clearly as a returned item on the customs declaration so the package is not assessed as a new import.
Import duties or taxes you paid on the original order are set by your own country, not by Peelerie. Where those charges are recoverable, they are claimed from your national customs authority.
European Union Right of Withdrawal
If you are a consumer in a European Union member state, you have a statutory right to withdraw from your purchase within 14 days of receiving the item without giving a reason. These rights apply in addition to and take precedence over the general terms above.
| Requirement | Detail |
|---|---|
| Notice period | Notify us at hello@peelerie.com within 14 days of delivery. You have 14 additional days to return the item. |
| Refund amount | We refund the purchase price and standard outbound delivery cost. |
| Return shipping | You pay for return shipping. |
| Fees | We do not charge restocking or certificate fees for statutory withdrawals. |
| Refund timeline | We process the refund within 14 days of receiving the item or proof of return. |
| Exemptions | The right of withdrawal does not apply to custom or engraved pieces. |
Separately from our 3-month warranty, EU consumers have a statutory guarantee of conformity of at least two years from delivery.
You may use our model withdrawal form, though you are not required to.
Fees
| Situation | Fee |
|---|---|
| Return without original certificate | $200 |
| Eternity ring return | 30% restocking fee |
| Ring resizing | Quoted at request. Customer pays shipping |
These fees do not apply to European Union consumers exercising the right of withdrawal described above.
Refunds
Refunds are issued to the original payment method within 3 to 5 business days of the return arriving with us.
Ring sizing
Peelerie resizes rings for a fee within 30 days of delivery. You pay shipping charges for resizing. The process takes 2 to 7 business days. Eternity rings are not eligible for resizing, and an incorrectly ordered eternity ring is not covered by the warranty.
Product Excellence Guarantee
A 3-month manufacturer warranty runs from the date of delivery and covers all Peelerie jewelry against defects in materials and workmanship under normal wear, including the labor for repairs. The warranty applies wherever you bought from us. Where returning a piece for repair is not practical, we may replace it or issue credit instead.
The warranty applies to products purchased directly from Peelerie.com. Outside repairs or alterations void the coverage. Peelerie does not cover stones supplied by other parties, and disclaims liability for consequential or accidental damages.
This warranty is in addition to your statutory rights, which vary by country. Nothing here limits the rights you have under the consumer law of your own country.
Stone replacement
Peelerie replaces missing diamonds or gemstones on select items free of charge within 3 months of delivery. Stones weighing 0.12 carats or more are excluded.
What the warranty does not cover
- General wear such as scratches, dents or nicks
- Water damage
- Fading or chipping of material
- Lost or stolen parts
- Damage from misuse or accidents
- Damage occurring while in your possession
How to return an item
Contact us first, then include a copy of your invoice inside the package and insure the parcel for the full purchase value. Peelerie accepts no responsibility for returns lost or damaged during shipping.
- Items under $500 — any carrier.
- Items over $500 — a fully insured, tracked and signature-required service. Within the United States, USPS Registered Mail is the standard option; most carriers will not insure jewelry above $500 on an ordinary service.
- International returns — use a tracked, insured, signature-required service and declare the parcel as a returned item on the customs paperwork.
Send returns to:
PEELERIE
15 W 47th St.
New York, New York 10036
United States
Contact
Email hello@peelerie.com or call +1 (929) 900-5607, Monday to Friday, 10:30 AM to 6:00 PM Eastern Time.