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Refund Policy

Last updated: October 29, 2026

At Peelerie, every piece is selected and presented with care. If a purchase is not right for you, this Refund Policy explains how to request a return, exchange or refund.

This policy applies to purchases made on peelerie.com, which is operated by Peelerie LLC. It works alongside our Shipping Policy, Terms of Service and warranty, and alongside any consumer rights that apply to your purchase by law.

1. Return eligibility

Eligible items may be returned within 14 calendar days of delivery, provided you contact us within that period to request a return authorization.

To qualify for a standard return, the item must:

  • Be unworn, unused and in its original condition.
  • Be returned with its original packaging, tags, certificates and accompanying documentation, where applicable.
  • Show no signs of wear, damage, alteration, resizing or misuse.
  • Be securely packaged for return shipment.

We recommend trying jewelry on carefully and handling it as you would in a store. Items showing wear or damage beyond what is reasonably necessary to inspect their nature and characteristics may be subject to a lawful deduction or may not qualify for a voluntary return.

Important: these conditions do not limit your legal rights if an item is defective, misdescribed or otherwise does not conform to your order.

2. How to request a return

All returns must be authorized by our team before the item is sent back.

  1. Email hello@peelerie.com within 14 calendar days of delivery.
  2. Include your order number, the item you wish to return and the reason for your request.
  3. Wait for return instructions and confirmation of the return address.
  4. Package the jewelry securely, with the original packaging, certificates and documentation.
  5. Send the piece within 7 days of receiving your return instructions, at your own expense, with a tracked, insured service that requires a signature on delivery, insured for the full price you paid. We do not issue prepaid return labels.
  6. Write the return number we give you on a note inside the package. Do not mention jewelry anywhere on the outer packaging.

Please do not send a return to an address that has not been confirmed by our team. Returns sent without authorization may be delayed. Please keep your tracking number and proof of shipment. Returns that arrive more than 7 days after the return instructions were sent may not qualify for a change-of-mind refund, unless the delay was caused by the carrier.

3. Refunds

When your return arrives, our team will inspect the item and confirm its eligibility.

If your return is approved, the refund will be issued to the original payment method whenever practicable and as required by law. We aim to process approved returns within 10 business days of receiving the item. Your bank or card issuer may take additional time to post the refund. If you paid over time with Affirm or Klarna, the refund goes to that provider, which adjusts or cancels your plan under its own terms.

The amount refunded will reflect the price paid for the returned item, any applicable discounts, and any delivery charges that must be refunded under this policy or by law. Charges for Express or other premium shipping are not refundable beyond what the law requires.

If a return does not meet the requirements for a voluntary return, we will explain why and discuss the options available to you, subject to your legal rights.

4. Return shipping

You arrange and pay for every return shipment yourself. Peelerie does not issue prepaid return labels. This applies to all returns, exchanges and warranty claims.

Every return must:

  • Be authorized by our team. Email hello@peelerie.com within 14 calendar days of delivery.
  • Be sent within 7 days of receiving our return instructions.
  • Travel by a tracked, insured service that requires a signature on delivery, insured for the full price you paid.

A return shipment is your responsibility until it is delivered to our authorized return address. Peelerie is not responsible for loss, theft or damage in transit, except where the law provides otherwise. If a package arrives without our authorization, uninsured, or after these deadlines, we may decline it or send it back to you at your expense.

If the fault is ours. If an item arrives damaged, defective, incorrect or materially different from its description, contact us before sending it back. You ship it as described above. Once we have confirmed the issue, we reimburse your reasonable return shipping cost on receipt of your shipping receipt, together with any remedy you are entitled to.

5. Return inspection

Every return is inspected before any refund or exchange is issued. We check the piece against our records of the item we sent, which may include photographs, its weight, metal stamps and hallmarks, and, for diamonds with a grading report, the report number laser-inscribed on the stone. We may photograph and video-record the opening and inspection of returns.

If a different item is returned. A refund or exchange is given only for the item we sent. If a package arrives empty, contains a different item, a replica or a piece not sold by Peelerie, or contains our item with stones or parts removed or replaced, the return is not accepted and no refund or exchange is issued. We will tell you what we received and hold it for 30 days so you can arrange its return to you, at your expense. If you sent the wrong item by mistake, you may send the correct one, at your expense, within 14 days of our message, and we will then process your return as usual.

Suspected fraud. If we have reason to believe a return is fraudulent, we may report it to the payment provider, the carrier and law enforcement, share our records with them, and decline future orders. We also use these records to respond to any chargeback.

6. Damaged, defective or incorrect items

If your order arrives damaged, defective, incomplete or different from the item you purchased, contact hello@peelerie.com as soon as reasonably possible with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and its packaging, where possible.

Please do not return the item until we have reviewed your photographs. Return shipping follows section 4. Our team will review the information and explain the next steps. Depending on the circumstances and the law that applies, you may be entitled to a repair, replacement, price reduction, refund or another appropriate remedy. Asking you to report problems promptly helps us resolve them quickly; it does not take away any legal right.

7. Personalized, custom and made-to-order jewelry

Some pieces may be made to order or personalized to your specifications, such as engravings or bespoke designs. Where the law permits, clearly personalized or custom-made items are excluded from change-of-mind returns. Any such restriction will be shown on the product page before you buy. This does not affect your rights for defective, misdescribed or nonconforming items.

8. Ring sizing and altered jewelry

Please check the available ring sizes and specifications before ordering. If you need a different size, email us before your order ships and we will arrange it where the style allows. After delivery we do not resize rings; an unworn ring in its original condition can instead be returned within 14 days of delivery and exchanged for another size, as set out in sections 4 and 10. Eternity rings cannot be resized. An unworn eternity ring returned because it is the wrong size carries a 30% restocking fee, deducted from the refund, so please check your size with our Size Guide before ordering.

Items that have been resized, engraved or otherwise altered after purchase may not qualify for a change-of-mind return. If you believe a ring was supplied in the wrong size or does not match your order, contact us and we will put it right.

9. Diamonds and grading reports

All diamonds sold by Peelerie are lab-grown. A piece that includes an IGI grading report says so on its product page. Please return any report and other documentation that came with the item. If a certificate or other component is missing or damaged, please tell us before sending the return. No deduction for missing documentation will be made unless it is lawful, disclosed to you in advance and justified by the circumstances.

10. Exchanges

If you would prefer a different size or another item, email hello@peelerie.com to arrange an exchange. Exchanges depend on availability, eligibility and any price difference. You pay to return the original piece. We ship the replacement to you at no charge within the United States. If the replacement is unavailable, we will explain the alternatives. Where the law requires a refund or another remedy, an exchange will never be imposed as the only option.

11. Order cancellations

To cancel an order, email hello@peelerie.com as soon as possible with your order number. We will make reasonable efforts to stop the order before it is dispatched. Once an order has shipped, the return procedure above applies.

If Peelerie cancels an order or cannot fulfill it, including where an order of $1,000 or more cannot be verified (see our Terms of Service), we refund the full amount paid.

12. Our limited warranty

Peelerie jewelry is covered by a 3-month limited warranty from the date of delivery against defects in materials and workmanship under normal wear, including the labor to repair them. To make a claim, email hello@peelerie.com with your order number, a description of the issue and photographs before sending anything back. You pay to send the piece to us. We return it to you at no charge after a covered repair. If a stone comes loose because of a fault in the setting, we reset it free of charge. If a stone is lost, accent stones under 0.12 carat are replaced free of charge; a single stone of 0.12 carat or more, such as the center stone of a solitaire, is not included in free replacement, and we will quote its replacement at cost while repairing the setting at no charge. The warranty does not cover normal wear such as scratches, dents and nicks; loss or theft; accidental damage; damage from water, chlorine, cleaning products or other chemicals; fading or wear of rhodium or gold plating; damage from repairs or resizing done elsewhere; or stones not supplied by Peelerie.

Under this limited warranty we will repair the defect free of charge or, if a repair is not practical, replace the piece or refund the price paid. This warranty is in addition to any rights you have by law, including implied warranties under the laws of your state, which are not excluded. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

13. Gifts

Refunds for gifts are ordinarily issued to the original payment method used for the order, unless we agree another arrangement. Gift recipients who would like an exchange should contact us; the order number or proof of purchase may be needed.

14. Promotions and Spend & Save

Items bought with a discount code, Spend & Save or another offer follow the same return conditions. A refund is based on the amount actually paid for the returned item, after its share of any discount. If a return takes the remaining order below a Spend & Save tier, the refund is the discounted price you actually paid for the returned item, and nothing is deducted to recover the discount on the pieces you keep. The full terms are on our Spend & Save page. A promotional purchase is never treated as final sale unless that was clearly stated before purchase.

15. Where we deliver

We currently deliver only within the United States. If we deliver outside the United States in the future, the following rights will apply to those orders in addition to this policy.

European Union. Consumers have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. To withdraw, send us a clear statement by email to hello@peelerie.com; you may use our model withdrawal form, but you do not have to. You then have a further 14 days to send the goods back. We refund the payments received, including the cost of the least expensive standard delivery we offered, within 14 days of being told of your withdrawal, and we may wait until we receive the goods or proof that you sent them. You pay the direct cost of returning the goods, and you may be liable for any reduction in value caused by handling beyond what was needed to establish their nature and characteristics. Personalized or made-to-order goods are exempt from the right of withdrawal. EU consumers also have a minimum two-year legal guarantee of conformity.

United Kingdom. Consumers may cancel within 14 days of receiving their goods and then have a further 14 days to return them, under the Consumer Contracts Regulations 2013. Rights under the Consumer Rights Act 2015 are unaffected.

16. Contact us

Peelerie LLC
Email: hello@peelerie.com
Telephone: +1 (929) 900-5607, Monday to Friday, 10:30 AM to 6:00 PM Eastern Time
Mailing address: 15 W 47th St., New York, NY 10036, USA

Please include your order number in all correspondence.

17. Changes to this policy

We may update this policy to reflect changes to our business, products or the law. The version published on peelerie.com applies, subject to the law and to any terms that applied to an order when it was placed. Updates never remove rights you have already gained.

Your statutory rights are not affected. Nothing in this policy excludes or restricts a consumer right that cannot lawfully be excluded or restricted.