CLIENT
SERVICES.

After checkout, an order confirmation is sent to the email address used at purchase. If you don’t see it, please check spam/junk folders.

Still missing it? Email hello@peelerie.com and we’ll help.

You can log into your account to view your order status and, once shipped, your tracking number.

We also email tracking details as soon as fulfillment is complete.

Contact Client Care immediately at hello@peelerie.com. Address changes may not be possible once a shipment is processed.

Yes. Please select a USPS service at checkout, as some carriers do not deliver to P.O. Boxes or APO addresses.

Standard shipping is free on United States orders of $70 and over, and $4.00 below that. Express is $15.00.

International rates are calculated by the carrier at checkout based on destination, weight and dimensions, so the exact amount is shown before you pay. Every shipment is insured for the full value of the package.

Full details are in our Shipping Policy.

Orders shipped outside the USA may be subject to customs duties, VAT, taxes, or fees determined by the destination country.

Where duties are collected at checkout, the estimated amount is shown as a separate line before payment. Where they are not, any import charges are set by the destination country and are the responsibility of the recipient.

Once an order ships, you will receive an email notification with tracking details.

You can also log into your account at any time to view tracking information.

EU consumers have a statutory right to withdraw from a purchase within 14 days of receiving it, without giving a reason. These rights apply in addition to, and take precedence over, the general terms below.

Tell us within 14 days of delivery by emailing hello@peelerie.com. You then have a further 14 days to send the item back. We refund the price of the goods and the cost of standard outbound delivery, and no restocking or certificate fee applies.

You may use our model withdrawal form, though you are not required to. Full terms are in our Return and Refund Policy.

Separately, EU consumers have a statutory guarantee of conformity of at least two years from delivery.

Eligible items may be returned within 14 days of delivery.

International orders follow the same 14-day return policy. Loose diamonds carry a 3-day return window.

Email hello@peelerie.com before shipping anything back. Include your name, order number and the item you wish to return, and we will send you return instructions and the return address.

Returns sent without contacting us first may be delayed.

• All returned items must be unworn and undamaged.
• Returns must be in the original box and include original certificates (where applicable).
• Items showing signs of wear, damage, or alteration are not refundable.

Original shipping charges are non-refundable.

Credit card payments are refunded to the same card within 3–5 business days after your return is received and approved.

For returns shipped back from outside the USA, the customer is responsible for:

• All return shipping costs
• Any duties, VAT, and taxes that may be incurred returning the item(s)

We do not accept C.O.D. returns.

If duties/VAT/taxes were paid to a carrier on receipt, it is the customer’s responsibility to contact the carrier to request any refunds.

If a package is refused at customs, or if the recipient is unavailable and the package is returned with charges applied, the customer is responsible for all outbound and return expenses.

These costs (including duties, VAT, taxes, and return shipping) will be deducted from the original sales amount when the refund is applied.

Custom pieces or special order items not specifically shown on our website are non-cancelable and non-refundable.

To ensure the fastest turnaround, we recommend returning the original item for a refund and placing a new order immediately.

If you’d like to discuss options for your specific item, email hello@peelerie.com.

The customer is responsible for shipping charges on returns, exchanges, and repairs.

Please use a carrier that provides tracking and insurance.

Use only shipping carriers which provide a tracking receipt and insurance against the package.

Insurance should cover the full amount you paid for the item.

All Peelerie items are covered by a 3-month manufacturer’s warranty from the date of delivery, covering defects in materials and workmanship under normal wear and the labor required to repair them. The warranty applies wherever you bought from us.

Where returning a piece for repair is not practical, we may replace it or issue credit instead.

Email hello@peelerie.com before sending anything back. You are responsible for shipping charges on warranty claims.

We cannot warranty stones that we did not furnish.

Warranty service is valid only through Peelerie, and improper repair performed elsewhere voids the warranty.

Every product you buy from us must be free of defects, or you may return it immediately for credit or replacement (subject to policy review and item condition).

We disclaim liability for consequential or accidental damages for breach of written or implied warranty, including merchantability or fitness for a particular purpose.

This warranty is in addition to your statutory rights, which vary by country. Nothing here limits the rights you have under the consumer law of your own country.

We can assist with ring re-sizing for up to 30 days from delivery for a nominal fee.

• You are responsible for shipping charges when sending an item for re-sizing.
• Re-sizing typically takes approximately 2–7 business days after receipt.
• Eternity rings cannot be re-sized.

If an eternity ring is returned due to incorrect sizing, a 30% restocking fee applies.

We will replace a missing diamond or gemstone on certain jewelry for up to 3 months from delivery, free of charge.

This excludes items that have lost a single diamond or gemstone with a total weight of 0.12 carat or larger.

• General wear and tear (scratches, dents, nicks, missing stones)
• Water or moisture damage
• Fading/chipping of material due to handling
• Lost or stolen parts
• Damage from misuse, negligence, or accidents while in the consumer’s possession

Step 1: Email hello@peelerie.com before shipping and include:

• Your name
• Order number
• Item number
• Subject line must include the word “Warranty”
• A detailed explanation of the issue

Step 2: Package discreetly—make no reference to jewelry or contents on the outside of the box.

Step 3: Include a copy of the original invoice with the item.

Step 4: Insure your package for the total amount you paid and use a carrier with tracking and insurance.

Return address: We’ll provide the return address once we confirm your request via email.

You are responsible for shipping charges on returns, exchanges, and repairs.

Our pieces are crafted with genuine precious metals and stones held to consistent quality standards.

If you have questions about a specific item’s metal, stone, or construction, email hello@peelerie.com with the item name or link.

All Peelerie jewelry is genuine, authentic, and produced to consistent quality standards.

No. We cannot warranty any stones that we did not furnish.

We recommend removing jewelry before swimming, showering, or using chemicals/cleaners. Store pieces separately to reduce contact and friction.

Please note: water/moisture damage is not covered under warranty.

Normal wear can include scratches, dents, and surface marks—especially with daily use.

Fading/chipping of material depends heavily on handling and is not covered under the manufacturer’s warranty.

We prioritize responsible business practices and work to maintain consistent quality and integrity across our products and partners.

For sourcing or material questions about a specific style, email hello@peelerie.com.

We do not sell customer names and addresses to mailing-list firms.

We may share anonymized statistics with business partners, but we do not disclose identifying information about individual customers.

Yes. You can ship directly to the recipient by entering their shipping address at checkout.

If you need help coordinating a gift shipment, email hello@peelerie.com.

If you need special handling for gifting, email hello@peelerie.com prior to shipment and we’ll assist where possible.

Returns follow our standard 14-day policy and must meet condition requirements (unworn/undamaged, original box, certificates where applicable).

For help, email hello@peelerie.com.

We may request personal information such as your name, shipping address, telephone number, email, billing address, and payment details to process your order.

We collect this information to process orders, verify identity for payment authorization, contact you about order status, and ship your order.

Payment information is encrypted using SSL (Secure Sockets Layer) technology.

Only parties responsible for processing your order have access to payment information, and we continuously review practices to keep customer data secure.

Yes. Cookies help enable shopping cart functionality and improve your shopping experience.

We do not use cookies to store or collect payment information. Cookie use may also support affiliate/partner tracking and site analytics.

If you opt in to email updates, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any newsletter.

If your personal information changes or you no longer want us to retain it, we can correct, update, or remove data you previously provided.

Request changes by emailing hello@peelerie.com. You may also log into your account to update details where available.

If your bank holds you liable for any portion of fraudulent charges (up to $50 under the Fair Credit Billing Act), we will cover up to the entire $50—provided the unauthorized use resulted through no fault of yours from purchases made on our secure server.

You must notify your credit card company in accordance with their reporting procedures.

We may update our privacy statement to reflect company and customer feedback.

If you have questions about policy changes, email hello@peelerie.com.