We email it to the address used at checkout as soon as you order. If it hasn’t arrived, please check your spam or junk folder, then write to hello@peelerie.com and we will resend it.

Email hello@peelerie.com as soon as possible with your order number. We do our best to make changes or cancel before your order is dispatched. Once it has shipped, our standard return process applies.

Contact us straight away. We can usually correct it before dispatch, but cannot guarantee changes once the parcel is with the carrier.

To protect our clients against card fraud, we verify every order of $1,000 or more paid by card, Apple Pay or Google Pay before it is dispatched. We email you a short form and ask for a photo of your ID and of the card used, with the numbers covered except the last four digits. Orders paid with Affirm or Klarna are not included, because those providers verify the buyer themselves. Details are on our Order Verification page.

We photograph every piece with care, but screens and lighting vary, so color and finish can look slightly different in person. The specifications on each product page are what count.

We currently deliver within the United States only.

Standard shipping is complimentary on orders of $70 or more and $4 below that. Express is $15. Every shipment is insured for its full value until it is delivered to you.

Orders are dispatched within 7 business days. Orders placed before 2:00 PM Eastern Time on a business day are processed from that day. Some lab-grown diamond pieces, including engagement rings, are made to order and can take longer; if you need a piece by a particular date, email us before you order and we will confirm the timing. If we ever cannot dispatch in time, we tell you before then, give you a new date, and you may cancel for a full refund.

Some services cannot. The options available for your address are shown at checkout.

We email tracking details as soon as your order ships. You can also see them in your account.

Email hello@peelerie.com with your order number, and photographs if it is damaged, and keep the packaging. A parcel is our responsibility until it reaches you, so we will replace or refund anything lost or damaged in transit.

You may return eligible pieces within 14 days of delivery. Please email us within that time to arrange it.

Email hello@peelerie.com with your order number and the piece you would like to return, before sending anything back. We will reply with instructions and the return address.

Unworn and undamaged, in its original box, with any report and documentation that came with it. Please send it within 7 days of receiving your return instructions, with a tracked, insured service that requires a signature, and put the return number we give you on a note inside the package. Keep your receipt, and package it discreetly with no mention of jewelry on the outside. Every return is inspected and checked against our records of the piece we sent; a refund or exchange is given only for that piece.

You do, for every return. We don’t issue prepaid labels. Email us within 14 days of delivery for authorization. Then send the piece within 7 days of getting our instructions, by a tracked, insured service with signature on delivery, insured for the full price you paid. If a piece arrives damaged, defective or not as described, contact us first. Once we confirm the issue, we refund your return shipping.

We process approved returns within 10 business days of receiving the piece, to your original payment method. Your bank may take a few more days to show it. If you paid with Affirm or Klarna, the refund goes to that provider, which adjusts your plan. Express shipping charges are not refunded unless the return is because of our error or a defect.

Yes. Email us with the size or piece you would prefer. Exchanges depend on availability and any difference in price.

Pieces made to your specifications, such as engraved or made-to-order pieces, cannot be returned for a change of mind where the product page says so before you buy. This never affects your rights if a piece is defective or not as described.

Tell us before your order ships and we will arrange a different size where the style allows. Once a ring has been delivered we do not resize it; instead, an unworn ring can be returned within 14 days of delivery and exchanged for another size.

No. Because stones run all the way around the band, eternity rings cannot be resized, so please check your size carefully before ordering. If the size is not right, an unworn eternity ring can be returned within 14 days of delivery, less a 30% restocking fee.

If it is not the size you ordered, contact us and we will put it right at no cost to you.

Every Peelerie piece has a 3-month limited warranty from delivery against defects in materials and workmanship under normal wear. We repair the defect free of charge or, if a repair is not practical, replace the piece or refund the price paid. This is in addition to your rights under the law of your state, which are not excluded.

Normal wear such as scratches, dents and nicks; loss or theft; accidental damage; damage from water, chlorine, cleaning products or other chemicals; fading or wear of rhodium or gold plating; damage from repairs or resizing done elsewhere; and stones we did not supply.

If a stone comes loose because of a fault in the setting within the 3-month warranty, we reset it free of charge. If a stone is lost, we replace accent stones under 0.12 carat free of charge. A single stone of 0.12 carat or more, such as the center stone of a solitaire, is not included in free replacement; we will quote its replacement at cost and repair the setting at no charge. Email us before sending the piece.

Email hello@peelerie.com with “Warranty” in the subject line, your order number, a description of the issue and photographs. We will reply with instructions before you send anything. You pay to send the piece to us, and we return it at no charge after a covered repair.

Remove it before swimming, bathing or using cleaning products, and store pieces separately so they do not rub against each other.

Yes. Every diamond Peelerie sells is lab-grown. Lab-grown diamonds have the same physical, chemical and optical properties as mined diamonds; they are grown in a laboratory rather than mined.

A piece that comes with an IGI grading report says so on its product page; the report travels with the piece, and you can check its number on igi.org. If the product page does not mention IGI, that piece does not come with a report. If a report matters to you, email us before you order and we will confirm. If you return a piece, please include any report that came with it.

Diamond weights are stated as total carat weight (ct tw) to the nearest standard fraction, and the actual total weight falls within a small range around it: 1/10 ct is 0.09 to 0.12 ct, 1/8 ct is 0.11 to 0.14 ct, 1/6 ct is 0.14 to 0.17 ct, 1/5 ct is 0.17 to 0.22 ct, 1/4 ct is 0.22 to 0.27 ct, 1/3 ct is 0.28 to 0.35 ct, 3/8 ct is 0.36 to 0.41 ct, 1/2 ct is 0.45 to 0.55 ct, 2/3 ct is 0.61 to 0.68 ct, 1 ct is 0.94 to 1.04 ct, 1 1/2 ct is 1.42 to 1.55 ct, 2 ct is 1.90 to 2.05 ct, 3 ct is 2.90 to 3.05 ct, 4 ct is 3.90 to 4.05 ct, 5 ct is 4.90 to 5.05 ct and 6 ct is 5.90 to 6.05 ct.

Not at present. Every diamond we sell is set in a finished piece of jewelry.

Gold in 10K, 14K and 18K, and sterling silver. Some sterling silver pieces are plated in gold, and their product pages say so. Each product page states the metal, purity and weight that apply to that piece.

Every piece is designed and finished in New York.

By credit or debit card, Apple Pay or Google Pay, or over time with Affirm or Klarna. Affirm and Klarna plans are offered and approved by those providers, under their own terms. Peelerie is not the lender.

Yes. Payments are processed by WooPayments, powered by Stripe. Your card details go directly to Stripe and are never stored on our servers.

Our tiered savings, applied automatically when your order reaches each tier. See Spend & Save for the tiers and how they work.

Yes. Enter the recipient’s address at checkout. If you would like help with a gift, email us before your order ships.

Yes, within our standard 14 days and conditions. Refunds go to the original payment method used for the order. For an exchange, the recipient can contact us with the order number.

No. We do not sell personal information for money. Our Privacy Policy explains what we collect and why, and you can opt out of any advertising sharing on our Do Not Sell or Share My Personal Information page.

Use the unsubscribe link at the bottom of any email, or write to hello@peelerie.com.

Update your details in your account, or email hello@peelerie.com with the subject “Privacy Request”.