Protocol // 06
Specified.
Made.
Verified.
How an order moves from the specification to your door, and the checks along the way.

Made to a specification
Every piece has a written specification before it is made: metal and purity, construction, approximate weight, stones and grade, and length or size. The specification is what appears on the product page, and it is what the finished piece is checked against.
Produced by specialists
Casting, assembly and stone setting are carried out by specialist fine-jewelry manufacturers. Finishing and the final inspection take place in New York.

Checked before it ships
Each piece is inspected before dispatch: the metal and stones are confirmed, the weight and length or size are checked, and clasps and settings are tested by hand. A piece that does not match its page does not ship.


Verified, then insured
Orders of $1,000 or more paid by card, Apple Pay or Google Pay are verified before dispatch to protect our clients against card fraud, as described on our Order Verification page. Orders are dispatched within 7 business days and insured for their full value until delivered.
Checked before it ships
All chainsContinue
