To protect our clients against card fraud, every order totaling $1,000 or more is verified before it is dispatched. This is set out in section 5 of our Terms of Service. Orders paid over time with Affirm or Klarna are not included, because those providers verify the buyer themselves.
What we ask for
After you place an eligible order, we email you promptly with a private link to our secure verification form, which asks for:
- A photo of a valid government-issued photo ID (driver’s license, passport or national ID) in the cardholder’s name. All four corners should be visible. You may cover the ID number, except for its last four digits.
- A photo of the payment card used, showing only the cardholder name and the last four digits. Cover the rest of the number. Never send a full card number or the security code.
- Your confirmation that you are the cardholder or are authorized to use the card. You confirm this on the form itself.
Please upload your documents only through the link in our email, never by email or social media. The link is private to your order.
How long it takes
We normally review your documents within one business day of receiving them. Your order is then dispatched within our normal 7-business-day processing time, counted from verification. If verification is not completed within 7 days of our request, or the details do not match the order, we cancel the order and refund the full amount.
How we protect your documents
We use them only to verify your order. They are encrypted when you upload them, seen only by the staff who review them, and we delete them 90 days after your order is completed, unless we need them to resolve a dispute or chargeback. Our Privacy Policy has the full details.
Questions
Email hello@peelerie.com with your order number, or call +1 (929) 900-5607, Monday to Friday, 10:30 AM to 6:00 PM Eastern Time.