Política de reembolso

Warranties

Product Excellence Guarantee

Return defective items immediately for a replacement or credit. A 3-month manufacturer warranty covers all Peelerie jewelry. The warranty covers defects in materials and workmanship under normal wear. The warranty covers labor for repairs. Peelerie does not cover stones or gemstones supplied by other parties. The warranty applies to products purchased directly from Peelerie.com. Outside repairs or alterations void the warranty. Peelerie disclaims liability for consequential or accidental damages. Specific legal rights apply to you. Rights vary by state. The warranty applies in the United States.

Ring Sizing

Peelerie resizes rings for a fee within 7 days of purchase. You pay shipping charges for resizing. The process takes 2 to 7 business days. Eternity rings are not resizable. Incorrectly ordered eternity rings do not qualify for warranty coverage. Returns for eternity rings carry a 30% restocking fee.

Stone Replacement

Peelerie replaces missing diamonds or gemstones on select items for free within 3 months. The replacement excludes stones weighing 0.12 carats or more.

Warranty Exclusions

The 3-month warranty excludes specific damages.

  • General wear such as scratches, dents, or nicks
  • Water damage
  • Fading or chipping of material
  • Lost or stolen parts
  • Damage from misuse or accidents
  • Damage occurring while in your possession

Returns and Exchanges

Peelerie offers a 7-day return policy from the delivery date. Loose diamonds carry a 3-day return policy. Items must be unworn and undamaged. Use original boxes and certificates. Items with scratches or signs of wear do not qualify for a refund. Original shipping charges are non-refundable. Prepay all return shipping charges. Peelerie does not accept C.O.D. deliveries. Missing original certificates result in a $200 fee. Special orders and custom pieces are non-refundable.

Processing Refunds

Peelerie processes refunds to the original payment method within 3 to 5 business days after receiving the return. Original shipping charges are non-refundable.

Shipping

View our Shipping Policy for current shipping rates, delivery estimates, and international customs information.

Return Instructions

Include a copy of your invoice inside the package. Insure the package for the full purchase value. Peelerie accepts no responsibility for lost or damaged returns.

  • Use any carrier for items under $500.
  • Use US Postal Service Registered Mail for items over $500. FedEx and UPS do not insure jewelry over $500.

Return Address

PEELERIE

15 W 47th St. New York,

New York 10036 

United States

Contact Peelerie at hello@peelerie.com or +1 (929) 900-5607.
Support is available Monday through Friday, 10:30 AM to 6:00 PM EST.