Politique de remboursement

Warranties

Product Excellence Guarantee

Peelerie provides high-quality fine jewelry. Every product must be free of defects. Return defective items immediately for a replacement or credit. A 3-month manufacturer warranty covers all Peelerie jewelry. This covers defects in materials and workmanship under normal wear. This covers labor for repairs. Peelerie does not cover stones or gemstones supplied by other parties. The warranty is valid for products purchased directly from Peelerie.com. Outside repairs or alterations void the warranty. Peelerie uses genuine materials to ensure high standards. Peelerie disclaims liability for consequential or accidental damages. Specific legal rights apply to you. Rights vary by state. Some states do not allow limitations on incidental damages. The warranty is valid in the United States.

Ring Sizing

Peelerie resizes rings for a fee within 7 days of purchase. You pay shipping charges for resizing. The process takes 2 to 7 business days. Eternity rings are not resizable. Incorrectly ordered eternity rings are not covered under warranty. Returns for eternity rings carry a 30% restocking fee.

Stone Replacement

Peelerie replaces missing diamonds or gemstones on select items for free within 3 months. This excludes stones weighing 0.12 carats or more.

Warranty Exclusions

The 3-month warranty excludes the following items: General wear such as scratches, dents, or nicks. Water damage. Fading or chipping of material. Lost or stolen parts. Damage from misuse or accidents. Damage occurring while in your possession.

Returns and Exchanges

Peelerie offers a 7-day return policy from the delivery date. Loose diamonds carry a 3-day return policy. Items must be unworn and undamaged. Use original boxes and certificates. Items with scratches or signs of wear are not refundable. Original shipping charges are non-refundable. Prepay all return shipping charges. Peelerie does not accept C.O.D. deliveries. Missing original certificates result in a $200 fee. Special orders and custom pieces are non-refundable.

Processing Refunds

Payments made by credit card will be refunded to the same card within 3–5 business days after the return is received. Please note that original shipping charges are non-refundable.

Shipping

For current shipping rates, delivery estimates, and international customs information, see our Shipping Policy.

Return Instructions

Include a copy of your invoice inside the package. Insure the package for the full purchase value. Peelerie is not responsible for lost or damaged returns. For items under $500: use any carrier. For items over $500: use US Postal Service Registered Mail, as FedEx and UPS do not insure jewelry over $500.

Return Address

PEELERIE 15 W 47th St. New York, New York 10036 United States

Contact Peelerie at hello@peelerie.com or +1 (929) 900-5607. Support is available Monday through Friday, 10:30 AM to 6:00 PM EST.