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Warranties & Returns

Warranties

1. Product Excellence Guarantee:

We are committed to providing high-quality, fine jewelry. Every product purchased from Peelerie must be free of defects. If you receive an item that does not meet these standards, you may return it immediately for a replacement or credit.

All Peelerie jewelry is covered by a 3-month manufacturer’s warranty. This warranty covers defects in materials and workmanship under normal wear, as well as the labor required to repair any such defects. Please note that Peelerie does not cover stones or gemstones that were not supplied by us.

Our warranty is valid only for products purchased directly from Peelerie.com and is void if the jewelry has been repaired or altered by anyone other than Peelerie. We use only genuine, high-quality materials in our jewelry, ensuring it meets our strict standards.

Peelerie disclaims any liability for consequential or accidental damages, including any implied warranties such as merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may have additional rights depending on your state of residence. Some states do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.

Our warranty is valid only in the United States.

2. Ring Sizing:

Peelerie will gladly re-size a ring purchased from us within 30 days of purchase for a nominal fee. You will be responsible for shipping charges when sending an item to us for resizing. The resizing process typically takes 2-7 business days.

Please note that eternity rings cannot be resized. If an eternity ring is ordered in the wrong size, it will not be covered under warranty. If you decide to return an eternity ring that does not fit, a 30% restocking fee will apply.

3. Stone Replacement:

Peelerie will replace a missing diamond or gemstone on select jewelry items within 3 months of purchase, free of charge. This warranty excludes jewelry that has lost a diamond or gemstone weighing 0.12 carat or more.

4. Jewelry Not Covered Under Warranty:

The 3-month warranty does not cover the following:

  • General wear and tear, such as scratches, dents, nicks, or missing stones.
  • Water damage, as all jewelry is not intended for submersion in water.
  • Fading/chipping of the material on the product, which depends on how the product is handled.
  • Lost or stolen parts.
  • Damage caused by misuse, negligence, or accidents, including damage sustained while the item is in your possession that is not due to material or workmanship defects.

5. Returns and Exchanges:

If for any reason you wish to return or exchange your jewelry, Peelerie offers a 30-day return policy from the date of delivery.

To return an item, please follow these steps:

  1. Place a copy of your invoice inside the package with the item(s) you are returning.
  2. We recommend insuring the package for the full value of the items being returned, including shipping charges, as Peelerie is not responsible for lost or damaged returns.
  3. Shipping:
    • For items under $500, you may use any carrier to return the item.
    • For items over $500, return via US Postal Service Registered Mail (FedEx® or UPS® cannot insure merchandise over $500). Keep the return receipt for confirmation.

To Return an Item:

  1. Place a copy of your invoice along with the item(s) you are returning.
  2. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. Peelerie is not responsible for items lost or damaged while en route back to us.
  3. On your original invoice, if the price of the item you are returning is listed as:
    • Less than $500:
      You can use any carrier to ship your return package.
    • More than $500:
      Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500).

Make sure to keep your return receipt for confirmation that your shipment has reached Peelerie. All return shipping charges must be prepaid by the customer.

All packages must be returned to the following address:
PEELERIE
130 West Pleasant Avenue #384
Maywood, NJ 07607

If you require assistance, please feel free to contact the sales department at +1 929-900-5607, Monday through Friday from 10.30 A.M. to 06.00 P.M. EST.

  • Loose diamonds carry a 3-day return policy from the delivery date.
  • All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
  • All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.
  • All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
  • Peelerie is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
  • Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 3-5 business days for processing after a return is received.
  • Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.
  • We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.

Important Notes:

  • Peelerie is not responsible for any items lost during shipping that were not properly insured.
  • If the return does not meet the conditions mentioned, a restocking fee may be applied.

For assistance or more information regarding returns, exchanges, or repairs, please contact our customer support team at [email protected].